The protection and security of your personal information is one of The Elvinus’s top priorities. This online Privacy Policy discloses. The Elvinus information practices for this Website and subscriber / membership based services (“Services”) including the type of information being collected, method of such information collection, use of such information and sharing of such information with third parties

By using this Website you agree to accept the terms of this Privacy Policy as well as the Website’s Terms of Use. By accessing or using this Website you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website but do not transact business on the Website (“Users”) as well as users who are registered and are authorized by the Website to transact business on the Website (“Members”).

“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number and credit card information.

PERSONAL INFORMATION THAT MAY BE COLLECTED

Elvinus shall collect and store any information that you may provide on our Website. To enable you to become a member or subscriber of our Website we need to have your basic Personal Information. Apart from this, when you visit our site, our systems collect details about your computer’s personal information like your IP address. Please note that your IP address does not identify you personally.

USE OF INFORMATION COLLECTED

“Elvinus” owns all the information collected via the Website. As applicable, the information collected by “Elvinus” shall be used to contact you about the Website and Website related news and Services available on the Website; monitor and improve the Website; calculate the number of visitors to the Website and to know the geographical locations of the visitors; update you on all the special offers available on the Website and provide you with a better shopping experience.

Please note that when you place an order, some of your Personal Information will be passed on to the others who shall need to have access to some Personal Information. This includes companies like courier companies, credit card processing companies, vendors etc. to enable them and The Elvinus perform their duties and fulfil your order requirements.

The Elvinus does not allow any unauthorized persons or organization to use any information that The Elvinus may collect from you through this Website.

In the event The Elvinus is required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which may be without notice to you.

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist The Elvinus to provide you with uninterrupted service. The Elvinus does not use cookies to save Personal Information for outside uses.

The Elvinus may share collective information such as demographics and Website usage statistics with our sponsors, advertisers or other third parties (such third parties do not include The Elvinus’s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information.

This Website may contain links which may lead you to other Websites. Please note that once you leave our Website, you will be subjected to the Privacy Policy of the other website and this Privacy Policy will no longer apply.

BY USING THIS WEBSITE, YOU SIGNIFY YOUR AGREEMENT TO THE TERMS OF THIS PRIVACY POLICY, “THE ElVINUS” RESERVES THE RIGHT, IN OUR SOLE DISCRETION, TO CHANGE, MODIFY, ADD OR DELETE PORTIONS OF THE TERMS OF THIS PRIVACY POLICY AT ANY TIME.

If you have any questions about this Privacy Policy, please feel free to contact us at  [email protected]

Actual product packaging and materials may contain additional and/or different ingredient, nutritional or proper usage information than the information displayed on our website. You should not rely solely on the information displayed on our website and you should always read labels, warnings and directions prior to using or consuming a product. If you have questions or require more information about a product, you should contact the manufacturer directly. Content on this website is for general reference purposes only and is not intended to substitute for advice given by a physician, pharmacist or other licensed health care professional. You should not use the information presented on this website for self-diagnosis or for treating a health problem. The Elvinus assumes no liability for inaccuracies or misstatements regarding any product.

You can cancel or reschedule your order up to two hours before the cut-off time of the slot for which you have placed an order by calling our customer service or on our website. If you have prepaid for your order we will, upon cancellation, initiate refund for your order in two (2) working days. The payment gateway will credit your account in seven (7) working days. If you have not received any credit in your account, please call customer service or write to us at  [email protected]

Elvinus reserves the right to cancel an order for any reason, including, but not limited to: outside delivery area limits, offensive or abusive language used against any staff member etc. Elvinus is not obligated to share its reason for cancellation of an order

Elvinus has “no questions asked return and refund policy” which entitles all our customers to return the product if they are not satisfied with the quality or freshness of the product. Customers are requested to check and accept all items for quantity, quality and freshness at the time of delivery. Return of perishable items (fresh vegetables, fruits and dairy) will be accepted at the time of delivery only. All other items can be returned at any point of time within 7 (seven) days of purchase (proof of purchase necessary). If you have prepaid for your order we will, upon receipt, initiate refund for the value of returns in two (2) working days. The payment gateway will credit your account in seven (7) working days. If you have not received any credit in your account, please call customer service or write to us at [email protected]

1. Elvinus currently delivers organic products only in Bangalore. Please type your locality name to check if our service is available in your area. We are constantly increasing our coverage and if we are delivering in your area, please be assured that will be at your doorstep soon. If you have any doubts, please call our customer service number 9740123377 to confirm if delivery is available in your area.

2. You can cancel or reschedule your order upto two hours before the cut-off time of the slot for which you have placed an order by calling our customer service 9740123377 or on our Website. The same time limit applies for any change is delivery address.

3. You must specify full and accurate details of the shipping address, landmark and mobile number of the recipient. You hereby confirm that the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

4. If a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Elvinus for redelivery shall be claimed from you.

5. If no one available to receive the goods in the address mentioned at the time of delivery (not at home, in a meeting, not receiving phone calls, etc.), our delivery personnel will attempt to leave the items in a safe place (with neighbours, at the reception area, with security personnel etc.). If this is not possible, we will bring back the items to the warehouse and will schedule delivery at a later date. Our delivery personnel cannot wait for someone to come home / to the front office, as this may impact the rest of the customers on their delivery schedule.

6. If delivery cannot be completed due to civil disturbance, bandh, riots, heavy rains, floods or other events beyond our control, Elvinus will reschedule the delivery.

7. Delivery will be completed within 30 minutes of the time slot selected. For the “ 8 am to 8 pm anytime delivery” slot, we cannot guarantee that the order will be delivered at a fixed time. If you would like your order to be delivered at a specific time, please select one of the other time slot options.

8. If due to heavy congestion on the roads, the delivery is delayed, we will keep you informed accordingly. Or we can reschedule the same on your request.